The following shortcuts are available while listening to a voicemail message when using the Audio Message Center:
Changing Message Center Settings
The Message Center System Settings listed below can be changed while logged into the Audio Message Center (press 4 from the Main Menu):
Phone Functions for Allworx IP Phones analog phones
Note: Items on the phone's LCD screen ARE INDICATED LIKE THIS. Physical buttons to push .
To adjust the contrast of the phone's display, press the CONFIG soft key, select PREFERENCES, then LCD SETTINGS. Use the ▲ ▼ keys to change the contrast, then press (✓). Do the same for brightness, if your phone has a backlit display.
Outside Line Access
Personal Speed Dial
TO SET UP:
Press the ▲ ▼ keys to display the company directory and either use the keypad to spell the person's last name or scroll to the desired entry, then press(✓) to place a call.
Check Voicemail Messages
If your phone supports the Visual Message Center, press the + your extension from any office phone or from within the company Auto Attendant to access the Audio Message Center.button once for the Visual Message Center or twice for the Audio Message Center. If your phone does not support the Visual Message Center, press the button once to access the Audio Message Center. You can also dial
Dial + your extension from any office phone or from within the company Auto Attendant.
Change Presence Setting
Press the Presence soft key (if your phone display has one) or press and hold the button until a list of presences appear on the display. Use the ▲ ▼ keys to choose a desired presence, then press (✓).
Do Not Disturb
Press thebutton to place the phone in Do Not Disturb mode. The phone will not ring, the button will be illuminated amber, and any calls to the user will go to the next destination in your extension call route (usually your voicemail inbox). Press the button again to end Do Not Disturb.
Dial 20 to place the phone in Do Not Disturb mode. The phone will not ring. Dial 21 to end Do Not Disturb.
Press thebutton, if your phone has one, and then dial the extension of the person you would like to talk to.
Dial 5 + an extension to forward any calls that come into the phone to that extension. To disable Call Forwarding, dial extension 50.
If your phone is configured for ONE-TOUCH transfers and if it has keys, press the key for the intended recipient of the transfer. Hang up or wait on the line to announce the transfer.
LEGACY UNANNOUNCED (Blind) TRANSFERS
If your phone is configured to use the legacy unannounced transfer method use the following procedure to perform the transfer:
To talk to the person to whom you are transferring the call before the transfer goes through:
Press thebutton if your phone has one or press and hold the button until the button flashes. The parking orbit extension will be displayed briefly on the phone's screen.
After connecting to the first person, follow these steps to initiate a 3-way conference:
Use Conference Center for conferences.
Dial extension 08 from any handset or Auto Attendant to enter the Conference Center. A Conference ID and Password will be required. This is an optional feature; check with your System Administrator to see if this feature has been enabled.
Dial 6n (where n represents the Paging Zone number 0 through 9) to broadcast to a Paging Zone. Handsets that are members of the Paging Zone will play the audio through their intercom. The System Administrator defines which handsets are members of which zones.
If you are in a confined area with other phones and want to differentiate your ringtones, you may be able to do so by selecting a different Ringtone Family. Family 5 is particularly useful in differentiating between call types (e.g. calls from a specific number). Your admin must first set up differentiated ringing for you on the Allworx server. To select a Ringtone Family:
To place a caller in a Queue, transfer the caller to extension 40n (where n represents Call Queue number 0 through 9).
To retrieve the caller with the longest wait time from a Queue, dial extension 41n (n represents Call Queue number 0 through 9).
Answer Other Ringing Phone
To answer a ringing phone, dial + the ringing phone's extension.